Complaints Procedure
Liz Drury Voiceovers– Complaints Procedure
I aim to provide high quality services which meet your needs. I believe I achieve this most of the time: if I am not getting it right please let me know.
In order to ensure my services remain at a high and improving standard, I have a procedure through which you can let me know of for any reason you are not satisfied with your dealings with me.
If you are not happy with my services please tell me by calling 07539755531 or emailing liz@lizdrury.co.uk.
Often, I will be able to give you a response straight away. When the matter is more complicated, I will give you at least an initial response within 5 working days.
If you are not satisfied with my response or wish to raise the matter more formally, please write to me at the following address: Elderberry House, Church Lane, Ulceby, DN30 6TB
All written complaints will be logged. You will receive a written acknowledgement within 10 working days.
The aim is to investigate your complaint properly and give you a reply within ten working days, setting out how the problem will be dealt with. If this is not possible, an interim response will be made informing you of the action taken to date or being considered.
Updated: September 2023