If a customer calls your business and you can’t answer the phone, what do they hear? Hopefully your phone doesn’t just ring and ring with no option for them to leave a message – if that’s the case you need to bear in mind that 85% of those callers won’t call back.
Do you just have the generic message that your phone came with? It’s better than nothing, but not much. It won’t inspire confidence in your caller that you care about your business.
Maybe you’ve recorded a message but you’re not happy with it. Lots of people hate the way they sound on a recording, or just don’t like recording themselves, and they come across sounding unsure or nervous, which is definitely not the impression you want to leave your callers with.
Your voicemail greeting could be the first impression a potential new client gets of your business if you’re not able to answer the phone right away, so you need to make sure it’s a good one!
Equally if you keep your phone on after business hours, but you don’t actually want to take business calls, then you should consider having an out of hours message that tells people you’re closed and asks them to call back another time. That way they still feel seen and heard and are more likely to try again.
Having a good quality voicemail message is an easy way to elevate your brand. Downloading one of my done-for-you messages will improve your callers’ experience in a very cost-effective way. Please note the versions here have a ‘watermark’ (a background tone) which will not be there on the file you download.
Of course, I also offer bespoke options so please get in touch if you’d like me to record a message that’s tailored to your business, just drop me an email to email@example.com and I can give you a quote. And if you’re thinking of upgrading to a VOIP (voice over internet protocol) system where your phone calls come through your computer, please contact my friend Tony Smith at Genius Technology and he can help you out!